Can we request a product that is not in a catalog?
Yes. The platform is built around requirements, not a fixed catalog. Upload a photo, link, model number, specification, drawing, BOQ, or PIP document.
Do you compare domestic and factory-direct options?
When both routes are appropriate, quotes can present them as separate options with clear assumptions for lead time, MOQ, freight, duties, warranty, and specification status.
How do you protect the specification?
Requirements are normalized into written acceptance criteria. Exact matches and proposed equivalents are labeled separately, and samples, drawings, certifications, and inspections can be attached to the approval record.
What does landed cost include?
The internal model can include product cost, packaging, origin freight, international freight, inspection, duty, customs, domestic delivery, insurance, contingencies, and other documented costs. Current rates are entered with source dates rather than hard-coded.
Can multiple team members use one buyer account?
Yes. Organizations can invite users and assign organization-administrator or team-member access while preserving record-level isolation from other buyers.
Will suppliers see our confidential details?
Only the information needed for an assigned bid is released. Suppliers cannot see competing bids, internal margins, other suppliers, unassigned RFQs, or internal notes.
Can we revise or compare quotes?
Yes. Quotes are versioned, may contain multiple options, and preserve revision requests and acceptance against the exact version selected.
Do you arrange installation?
Installation requirements can be included in an RFQ. Availability, licensing, scope, and responsibility are confirmed for the specific project and location.
What are typical payment terms?
Terms vary by product, supplier route, customization, and project risk. Each quote states its own deposit, balance, validity, and cancellation assumptions.
Is Supplyward a hotel brand-approved vendor?
No broad approval is claimed. Brand or PIP requirements are reviewed for each request, and any required approval remains subject to the applicable brand and project stakeholders.
Procurement vocabulary
- FF&E
- Furniture, fixtures, and equipment—durable items used to furnish and operate a property.
- OS&E
- Operating supplies and equipment—items used in day-to-day hotel operations, often including small equipment and replenishable goods.
- PIP
- Property Improvement Plan—brand-required renovations or upgrades for a franchised property.
- MOQ
- Minimum order quantity—the smallest production or purchase quantity a supplier will accept.
- OEM / ODM
- Original equipment manufacturing produces to a buyer's specification; original design manufacturing starts from a supplier-developed design that may be customized.
- Lead time
- The time from an agreed trigger—such as deposit or sample approval—to the stated production or delivery milestone.
- Landed cost
- The documented total cost to bring goods to the named destination, including the included freight, duty, customs, and handling assumptions.
- Factory-direct
- A sourcing route in which goods are purchased from the manufacturer rather than through a domestic distribution chain.
- Preproduction sample
- A sample approved before mass production to control appearance, construction, function, packaging, or other critical criteria.
- Incoterms
- Standard trade terms that allocate specified delivery tasks, costs, and risks between seller and buyer. The named place and current rule version matter.